Workforce Senior People Progression Lead

Here within Workforce Services, we are excited to offer the opportunity for a Workforce Senior People Progression Lead to join us in supporting our directorate of around 1000 colleagues. Each colleague has a vital role to play in fulfilling our vision to support effective recruitment, retention and workforce planning within health and care.

Our ambition is to create an environment in which colleagues can thrive, develop and progress, and this role will play a huge part in that. Your responsibilities will extend to shaping the long-term direction of people progression within the directorate. You will develop career pathways for various roles, manage the progression of apprenticeships, professional development, and establish robust relationships with all internal and external stakeholders.

In this role, you will work closely with the Workforce Heads of service as well as the Internal Comms and Engagement team to develop and drive forwards our people-centred projects. Within this, you will be supporting the delivery of the NHSBSA people promise and the achievement of the directorate's strategic

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed hours)

Hybrid working model (we are currently working largely remotely)

Career development

Active wellbeing and inclusion networks

Excellent pension (23.7% employer contribution)

NHS Car lease scheme

You will provide clear leadership and direction to People Progression team members and Heads of Service as well as operationally managing the Workforce Services directorate's day-to-day people functions.

You will ensure an effective operational people growth structure is in place to meet current and future needs, collaborating with Heads of Service and Heads of Delivery to maintain efficient service within budget.

You will be responsible for implementing policies related to appraisal, absence management, disciplinary and grievance processes, performance monitoring, management, and personal development plans.

You will utilise your expertise to foster ongoing development and improvement for People, working with the wider people team to create effective development plans.

You will promote diverse and inclusive recruitment into the Workforce Services team, managing the onboarding and induction process for new colleagues, ensuring a positive experience, and making iterations where required to enhance the experience.

You will work as a senior subject matter expert for people skills, collaborating with Communications, Marketing, and SME HR business partners to deliver and embed a people strategy for Workforce Services.

You will collaborate with Heads of Service to develop valid career pathways, ensuring training is available and meets the needs of a diverse workforce.

For a full list of role responsibilities, please refer to the job description.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Leadership and Management

Report to Associate Director and operationally manage the WFS directorate's day-to-day people functions.

Provide clear leadership and direction to People Progression team members, Heads of Service, and inspiring staff to deliver great service, embrace change, professionally develop and meet objectives.

Provide communication of people updates to the directorate, to ensure a consistent message is received working closely with the Comms and Engagement team where appropriate.

Provide direction and leadership on Workforce people engagement.

Resource and Operational Management

Ensure appropriate resources are allocated for each service in collaboration with heads of service.

Ensure an effective operational people growth structure is in place to meet current and future needs, collaborating with Heads of Service and Heads of Delivery to maintain efficient service within budget.

Manage headcount through talent mapping, working with our talent team and planning teams

Policy Implementation and Change Management

Implement policies related to appraisal, absence management, disciplinary and grievance processes, performance monitoring, management, and personal development plans.

Monitor policy changes and their impact on people, providing support for them to adapt to changes as necessary.

Development and Improvement

Utilise expertise to foster ongoing development and improvement for People, working with wider people team to create effective development plans.

Enhance the capabilities of team managers and professional leads, enabling them to set objectives and provide professional development for WFS colleagues.

Recruitment and Onboarding

Promote diverse and inclusive recruitment into the WFS team, ensuring a fair and equitable process is in place, where the right candidate is selected for each role by working closely with internal and external stakeholders.

Manage the onboarding and induction process for new colleagues, ensuring a positive experience, making iterations where required to enhance the experience.

Strategy and Planning

Work as a senior subject matter expert for people skills, driving changes in line with strategy and ensuring business impact of changes has been fully considered.

Collaborate with Communications, Marketing, and SME HR business partners to deliver and embed a people strategy for WFS.

Champion people and deliver improvements in service delivery, working with the Agile Coach, People, and OD Business partner to build support networks and development pathways.

Engage in working groups to ensure WFS have a voice at the table for all People related updates

Career Pathways and Progression

Conduct one-to-one reviews and appraisals, collaborating with heads of service to develop valid career pathways.

Continuously support Team Management community to ensure appraisals and one to one reviews are completed with colleagues in direct line management

Keep career pathway job descriptions up-to-date in line with WFS Frameworks and ensure each colleague has opportunity for a career pathway.

Work closely with heads of service to ensure training is available and meets the needs of a diverse workforce, engage with learning providers to find the most appropriate training, and work closely with the L&OD team to ensure value for money.

Ensuring best recruiting of candidates and offer individualised development and support plans by working closely with heads of service and the wider People Team

Onboarding of apprenticeships, engaging with key stakeholders both internal and external to ensure we secure the right learning provider.

Horizon scan on other entry level opportunities that are available to us as we broaden the horizon of DDaT Academy

Engage with providers to explore opportunities of promoting NHSBSA WFS Teams working in collaboration with the Talent Acquisition team and Comms and Marketing

Work with people team on talent pipelines available to ensure retention of the talent as they progress

Service Delivery

Manage the overall Workforce Directorate People development budget and budgeting cycles to ensure value is driven through all people development and progression initiatives.

Collation and reporting of L&D data including the use of dashboards.
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