Visitor Engagement Assistant

Based in the Cannock Chase Visitor Centre on Marquis Drive, you will:

• provide a warm welcome and relevant information to visitors to Cannock Chase - helping people get the most from their visit, whether it is through giving them maps of the site, information about why the site is special or hiring out accessibility trampers.


• be the face for Cannock Chase Country Park, taking enquiries and dealing with any concerns in the first instance.


• selling items in the the gift shop , cash handling and record keeping.


• organising and administration work is required, such as taking bookings for the rooms that we hire out and checking that they are ready for use.


Emergency First Aid at Work training would be an advantage for this role to deal with any small incidents.


• be friendly and outgoing with customer service experience.


• be positive, and have problem solving attitude


• have an interest in and knowledge of Cannock Chase .


• be able to inspire the public with how unique Cannock Chase is for wildlife and historical heritage.


• have the ability to work independently but also with another Visitor Engagement Assistant, volunteers and as a part of the wider Cannock Chase team.
  
  The working hours are 8am - 4pm, for this role 3 days a week, typically Sat, Sun, Mon but with 1 weekend off per month working the Wednesdays either side. The role is fixed term till February 2025., The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.


Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire