Senior Service Desk Analyst - IT

We're looking for an inspiring Senior Service Desk Analyst to help us make a difference for our people. This role is based at our Paignton Vantage Point campus.

You will work as part of the IT Services team leading the front-facing customer service team owning the response to IT issues. The role requires you to build positive relationships with a varied customer base including staff, students and external stakeholders and provide support to and share knowledge with other team members. Reporting to the Deputy Head of IT Services, you will be required to carry out first and second line fault finding of all IT faults across the entire range of infrastructure, networks, systems, and servers and undertake escalations when required. This post fulfils most service requests ranging from setting up and training of new starters, setting up mobile phones, to carrying out office moves.

This is a hands-on role, which would ideally suit someone who is forward-thinking, innovative, curious, self-aware, who is passionate about making a positive difference, and who thrives in an inclusive and diverse college community.

South Devon College is a successful and nationally recognised Further and Higher Education college with an excellent reputation, located in Torbay, part of the beautiful English Riviera on the South Devon coast. Our state-of-the-art campus offers local access to world class facilities. We are an ambitious College; ambitious for our students, our staff, and the community we serve. Find out more about our culture here: Our Learning Culture - SDC

Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include

Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;
Local Government Pension Scheme Employer pension contributions of 16%;
Hybrid and flexible working patterns;
Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;
Major supermarket and high street employee discount schemes;
Life Assurance (if member of pension scheme);
On Site Nursery (Mama Bears);
Employee Assistance Programmes;
Discounted travel schemes.