Proactive Field Support Engineer

The successful candidate will demonstrate a total commitment to IT and the ambition to develop personally.

You will also have the drive to self-study and learn new technologies in your own time and will be offered training and support from the Company and our Internal Trainer, as and when required.

You will be working alongside a highly skilled team of Field Engineers and Technical Support Teams, who rely on each other to deliver operational excellence and resolve customer issues.

You will be part of a team with bespoke technical abilities and skillsets, which will assist you in becoming a key asset of our business.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

• Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems.


• Onboarding and Offboarding users.


• Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues.


• Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits.


• keeping records and update documentation


• Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training.


• Build and maintain positive relationships with the customer, delivering high standards of customer service.


• Provide remote support as and when required.
  
  We are not just looking for the average candidate, but an individual with passion that will support Wavenet to manage and exceed customer expectations. We are therefore interested in candidates with:


• Excellent communication skills (both verbal and written).


• Experience within a Field Support environment.


• The ability to investigate and diagnose backup solutions.


• Experience of networking, vLANs, VPN's, firewalls and connectivity solutions, troubleshooting networking protocols and technologies.


• Excellent knowledge of Microsoft Windows Operating Systems, Server and Desktop XP, 2008 and above.


• High level knowledge of Microsoft Services, including Active Directory and Exchange.


• Experience with Virtualisation Technologies - Hyper-V, VMware, Citrix is desirable.


• Knowledge of anti-virus products in a business environment.


• Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune.


• Experience with Mobile Device Management, Samsung Knox, Apple Business Manager.


• An analytical mind with good problem-solving capabilities.
  
  Wavenet are a telecoms and technology company headquartered in Solihull. We're a communications company with a difference and recognised as a leader in our field.


Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business, supporting our ever-growing customer's needs.

We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We've undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.