Operations Communications Coordinator

As the Operations Communications Coordinator at SRSCC, your role is pivotal in delivering outstanding service to both new and existing learners. You are the primary contact for learners, apprentices, employers and colleagues supporting them with any queries, concerns or administration tasks. Your responsibilities include fostering relationships, comprehensively understanding employer, apprentice, and learner needs, and facilitating communication via online meetings, emails and over the phone to enhance their educational journey and success., Communication

· Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.

· Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.

· Contribute to team meetings and events as and when required, including presenting and note-taking.

· Ensure that all deadlines are met in a timely manner and people are kept informed of progress.

· Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

Support

· Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.

· Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.

· Support with investigating and resolving any issues learners may have.

· Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

Customer Relationship Management

· Build and nurture relationships with all customers

· Act as the first point of contact for customer queries and concerns.

· Tailor communication and interaction style to suit individual customer needs.

Issue Resolution and Support

· Quickly and efficiently respond to customer issues and complaints.

· Provide detailed guidance and support for system access and usage.

· Escalate complex issues to the relevant departments when necessary.

Teamwork

· Establish and maintain effective working relationships with colleagues, managers, and clients

· Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.

· Influence people positively demonstrating a "can do" attitude.

· Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.

· Enjoy working as part of a team but be capable of working autonomously.

Administration

· Effectively use Microsoft Office applications, Word, Excel, Outlook, and PowerPoint

· Effectively use all internal systems

· Data entry and filing alongside performing other routine clerical tasks as assigned

· Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

· Scanning, printing, and running reports

· Maintain accurate paper and electronic records

· Identify problems and respond in a timely fashion

Other

· Pro-active approach to work

· Excellent attention to detail

· Have a willingness to go the extra mile and always strive to seek job satisfaction

· Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager

· Remain up to date with professional knowledge by participating in learning opportunities

· Ensure all Safeguarding and Health & Safety procedures are effectively carried out

· To comply with the company handbook policies and procedures

· To act at all times to promote equality and diversity ensuring inclusive and integrated services

· To undertake any other duties appropriate within the broad remit of the role

· Ensure any issues concerning quality and customer care are reported to management

• A-Level or equivalent (preferred)


Language:

• English (preferred)


Work Location: Hybrid remote in Chorley

HOURS: 37.5 Per week (Monday to Thursday 8:15am - 5pm and Friday 9am -3pm with 45 minute lunch), The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

Job Types: Full-time, Permanent

Pay: £21,000.00-£23,000.00 per year

Benefits:

• Additional leave


• Bereavement leave


• Casual dress


• Company pension


• Free or subsidised travel


• Free parking


• On-site parking


• Sick pay


• Work from home


Schedule:

• Holidays


• Monday to Friday


• No weekends


Supplemental pay types:

• Bonus scheme


• Performance bonus