Operations Assistant

We are searching for a new Operation Assistant to help us maintain the smooth operations of the firm and stay on top of customer service.

The job will involve:

• Liaising with clients, including answering client / lead enquiries.


• Scheduling works in with clients / engineers.


• Handing & maintaining service schedules.


• Handling call out and survey enquiries.


• Seeking feedback from leads and clients


• Meeting, greeting and attending to needs of visitors


• Use of computer system in accordance with procedures


• Producing purchase orders for hire equipment.


• Seeking work.


• General office administrative tasks set my management.


Hours of Work - 37.5 hour week, 8:00 am to 4:00 pm, Monday to Friday.


• No previous experience necessary as full training will be given.


• Willingness to learn and grown with our company.


• Comfortable working at with people.


• Good customer service and communication skills.


• Confidant on the phone.


• Ability to stay calm under pressure.


• Ability to deal with confrontation/complaints.


• Patient.


• Good English and maths.


• Understanding of Microsoft 365 (Outlook, word ect).


• High understanding of confidentiality.


• Ability to make a good cuppa (training can be provided).


• Good sense of humour (we are not serious all the time!).
  
  Pension scheme: Company pension scheme


• Private health & dental plan: You will be enrolled into the company health & dental insurance plan following the completion of the probation period. Option to opt out.


• Discount Scheme: We offer a discount for the purchase of parts and new doors.


• Yearly pay rises: Dependant on performance (affective after completion of probation period)


• Gifts: Birthday and Christmas gifts.


• Christmas bonus: Dependant on performance.


• Christmas bash: The one day of the year we do not operate call outs to say thank you for your hard work.


• Pay rise after successfully completing probationary period.


Work remotely

• No


Job Types: Full-time, Permanent

Pay: From £22,912.50 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• On-site parking


• Private dental insurance


• Private medical insurance