Office Administrator

We are seeking an Office Administrator to join our counselling service team. The Office Administrator will play a crucial role in ensuring the smooth operation of our office and administrative functions. The ideal candidate will possess excellent organizational and communication skills, as well as a compassionate and empathetic attitude towards clients seeking counselling services.,

• Client Interaction: Serve as the first point of contact for clients seeking appointments or information about our services via telephone and email. Greet clients warmly, answer phone calls, and respond to emails in a timely and professional manner.


• Appointment Scheduling: Manage the appointment calendar, scheduling appointments & events, and ensuring the efficient use of time. Follow up requests and send appointment reminders as needed.


• Office Management: Maintain a tidy and organized office space. Order office supplies, manage inventory, and ensure all office equipment is in good working condition. Coordinate with maintenance staff for any necessary repairs or upkeep.


• Record Keeping: Maintain accurate client records and administrative files. Ensure all paperwork is completed and filed properly, in compliance with confidentiality and data protection regulations.


• Billing and Payments: Assist with billing processes, including generating invoices, processing payments, and following up on outstanding balances. Coordinate with insurance providers as needed.


• Support Services: Provide administrative support to counselling staff and directors as needed preparing materials for sessions, events , and assisting with administrative tasks.


• Communication Liaison: Serve as a liaison between counselling staff, clients, and other stakeholders. Relay important messages and information accurately and promptly.


• Confidentiality and Ethics: Maintain strict confidentiality regarding client information and uphold ethical standards in all aspects of the job.
  
  A-Level or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  £11.36 - £11.74 an hour - Temp to perm, Full-time, Temporary contract, Job Types: Full-time, Temp to perm


Pay: £11.36-£11.74 per hour

Benefits:

• Additional leave


• Free parking


• On-site parking


Schedule:

• Monday to Friday