Genomics IT Service Manager

The introduction of a national Genomic Medicine Service builds on the NHS contribution to the national 100,000 Genomes Project and the creation of 7 Genomic Laboratory Hubs to deliver a standardised and nationally commissioned test directory. The North West Genomic Laboratory Hub is hosted by Manchester University NHS Foundation Trust.
This is a challenging time to work in healthcare and we are on an exciting mission to provide world-class healthcare to the people of the North West and to improve services, regionally, nationally and internationally. To realise our ambitions and transform exciting potential into impressive results, we need an excellent IT team. The North West GLH is now seeking to recruit a Genomics IT Services Manager.
Providing IT management for the North West GLH you will work closely with the NW GLH Bioinformatics and Informatics Lead and will be responsible for managing and developing the IT infrastructure supporting the services provided by the GLH. You will work closely with the laboratory to develop IT solutions to improve and automate services, developing close working relationships with teams across the GLH and central IT teams. Additionally, you will identify and escalate IT risks across the GLH, working with local teams to mitigate and ensuring effective processes are in place for escalation where appropriate.,

• Responsible for the development and delivery of the highest quality IT service through the ITIL focused management of the North West Genomic Laboratory Hub (NWGLH) IT assets. The main focus is to undertake effective service transformation and operations.


• The post-holder will lead the development and operational management of the GLH servers, PCs, instruments, printers and other IT equipment, including specialist software and databases.


• The post-holder will develop and lead a small IT team within the GLH.


• The post holder will work closely with the constituent central Trust IT departments (Manchester Foundation Trust MFT and Liverpool Women's Foundation Trust LWFT) to develop and support the work of the GLH.


• The post holder will liaise with MFT Group Informatics in relation to Genomics IT projects.


• The post-holder will work closely with senior managers and their teams within the GLH, across the Trusts and external partners., + Responsible for the development and delivery of the highest quality IT service through the ITIL focused management of the North West Genomic Laboratory Hub (NWGLH) IT assets. The main focus is to undertake effective service transformation and operations.

+ The post-holder will lead the development and operational management of the GLH servers, PCs, instruments, printers and other IT equipment, including specialist software and databases.
+ The post-holder will develop and lead a small IT team within the GLH.
+ The post holder will work closely with the constituent central Trust IT departments (Manchester Foundation Trust MFT and Liverpool Women's Foundation Trust LWFT) to develop and support the work of the GLH.
+ The post holder will liaise with MFT Group Informatics in relation to Genomics IT projects.
+ The post-holder will work closely with senior managers and their teams within the GLH, across the Trusts and external partners.
Main duties
+ Ensure appropriate service continuity and disaster recovery plans are in place for GLH systems and servers and associated environments, ensuring that full and comprehensive plans are developed, fully documented, communicated, tested and reviewed at regular intervals to ensure validity, practicality and appropriateness, liaising with other Informatics and Trust Managers, as appropriate.
+ Engage with clinical and managerial and central IT department stakeholders to develop, agree, maintain and implement solutions to support the GLH activity, reporting key milestones and slippages on delivery.
+ Develop excellent relationships with Clinical Scientists, Technical and other professionals in the GLH to ensure that they have an opportunity to influence the management, planning of and development of informatics services within the GLH.
+ Appraise (financial, operational, technological, political and supplier assessment) business and operational needs across the geography in the development of business cases, plans and proposals to address identified needs whilst ensuring alignment with the GLH Informatics Strategy and core priorities of the Central IT teams.
+ Be responsible for contributing to and implementing strategies ensuring there is a continual approach to service improvement to the GLH environment.
+ Responsible for the security, maintenance, management, and documentation of the GLH's IT environment across all sites in line with legislation, national and local policies and procedures.
+ Liaise with central IT departments to ensure the operational and data administration tasks are undertaken in a timely and appropriate manner to maintain data integrity and reduce risk to the GLH.
+ Lead in the design and planning of major implementations, projects and infrastructure changes to the GLH estate, providing specialist technical knowledge.
+ Lead in the review, technical assessments, selection, development, use and maintenance of hardware and software for use within the GLH environments liaising with other Informatics Teams and ensuring that NHS and Trust policies and procedures are followed.
+ Ensure the management, monitoring and resolution of incidents, problems and service requests in own areas in line with agreed timescales, processes and procedures.
+ Develop and manage key performance indicators, metrics and targets to demonstrate service performance and delivery in own areas, highlighting areas at risk with corrective action plans, areas requiring further development and to assist in organisational learning.
+ Liaise fully with all stakeholders to ensure that thorough research and understanding of requirements is undertaken and identified and represented when formulating costed solutions.
+ Educate users in the operation and safe use of desktop devices and other equipment.
+ Any other duties as required, which are commensurate with the nature of the post.
Human Resources
+ Provide Health and Safety advice to all customers/users regarding hardware and software in line with national legislation and GLH/Trust policy and guidelines.
+ Responsible for day-to-day management of own team in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to users.
+ Provide regular performance reports on progress, status and achievements for own area to be used by both Management and Users.
+ Undertake and support the development of staff in line with Appraisals, Investor in People and other associated guidance.
+ Provide specialist training for staff from own or other disciplines on own subject area, when required.
+ Participate in an on-call or out-of-hours service, if required.
Financial / Physical Resources
+ Ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant providing assistance for the development of procurement documentation as required.
+ Responsible for monitoring the maintenance and support contracts allocated to own area, ensuring continuity of service and budget management. Pro-actively identify opportunities to drive increased value for money contracts with Third Party Suppliers, in collaboration with
Central IT departments as required.
Liaise and negotiate with external agencies, suppliers and contractors ensuring delivery of service is in line with agreed contracts, in collaboration with Central IT departments as required.
+ Be responsible for and support business appraisals and Business Case production, when required, in partnership with customers, undertake solution searches and appraisals of supplier proposals.
Governance
+ Responsible for the creation and management of GLH IT policies that influence the way the GLH utilises IT equipment, this may be technical policies configuring settings and IT controls or policies that users observe and work within during the operation of IT equipment
+ Act as an ambassador for the GLH by developing and maintaining excellent working relationships with users across constituent organisations to deliver a high quality, performing GLH service to achieve local requirements and national targets.
+ Lead in the development and maintenance of a culture of service provision and continuous improvement for own areas.
+ Responsible for implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the GLH, where appropriate.
+ Pro-actively lead in ensuring that GLH IT services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection legislation, Information Standards, Information Security and compliance with NHS Information Governance.
+ Participate in quality management system, undertaking audits designed to improve IT systems and services.
+ Ensure that there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the GLH IT service continuity planning.
+ Ensure change management is applied in own areas and follows implemented policies and procedures.
+ Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.
+ Provide Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other GLH/Trust Managers, as appropriate. Lead pro-active resolution to address common issues and trends.
Infection Control
It is a requirement for all staff to comply with all infection control policies and procedures as set out in the Trust's Infection Control manual. The postholder is also responsible for ensuring all their staff attends mandatory training, including infection control and to provide support to the Director of Infection Control.
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the 'NHS England' website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We're looking forward to hearing from you!

MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
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