Data Insight and Reporting Analyst

The KCS Support Departments assists customers with queries and problems relating to the K8, Non K8 and One Office application software post implementation as well as support of KCS provided network and hosting infrastructure The Departments also provide customers with a wide variety of other services including the installation of new software and customer training.

• Proactively turn data into information, information into insight and insight into actionable business decisions.


• Monitor and deliver standardised Global Service Delivery reporting and insight focusing on KPI achievement and call reduction., Interpret data, analyse results using statistical techniques and provide ongoing standardised reports determining the best way to represent it visually to managers and stakeholders.


• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality


• Acquire data from primary or secondary data sources and analyse, and interpret trends or patterns in complex data sets


• Work with management to prioritize business and information needs


• Locate and define new process improvement opportunities and standardisation


• Ensure quality assurance and process documentation and define Key Performance Indicators (KPIs).


• Assess and determine the success of specific initiatives


• Build Effective relationships with the Senior Managers across the business


• Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions


• Presents recommendations to the Support management team for improvement and functionality adoption of varied tools


• Undertake any other task as advised by the Service Management Director, The company reserve the right to require you to work in accordance with our Out of Hours or Public Holiday(OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.
  
  Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy in simplified ways


• Strong communication skills - able to communicate effectively on technical and business issues


• Proven working experience as a Data Analyst or Business Data Analyst


• Technical expertise regarding data models, data mining and segmentation techniques


• Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks)


• Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Power BI, SAS etc.)


• Adept at queries, report writing and presenting findings


• Strong Math skills


Desirable

• ITIL understanding


• Experience of ITSM systems and use of reporting; for example ServiceNow


• Familiar with Continual Improvement processes
  
  "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."


Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse., Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively., The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.