Customer Services Executive
Westrock
Customer Services Executive
Salary Not Specified
Westrock, Bristol
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 754bab527a5d4636bfa1e6b211553af4
Full Job Description
- PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system and monitoring them through throughout the supply life-cycle.
- INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
- MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximise the commercial efficiency with which WRK can satisfy these requests.
- SUPPORTING the general relationship between the Customer and WRK - working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
- ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
- Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation.
- OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage to for absences of team members.
Professional stature and customer credibility especially on the telephone - Logical and analytical with experience of supply chain management in consumer goods production industries
- Ability and desire to listen to customers and identify customer's needs.
- Commercially aware
- Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.
- Proficient in Microsoft Office packages.
- Effective communicator to all levels of the business
An attractive salary reflecting skills, competencies and potential - Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work