Customer Quality Engineer

Ontic, an aerospace industry leading provider of 'Extended Life Solutions' for Original Equipment Manufacturer (OEM) legacy and non-core products, has an opportunity for a Customer Quality Engineer to join our team based at our Head Office in Bishops Cleeve, Cheltenham to support our continued success and ambitious growth plans.
What will you be doing?
You'll be a focal point of support for Ontic customers regarding quality queries; you'll host them onsite at our facility, complete customer quality questionnaires and respond to customer queries. You'll be acting independently in this role whilst receiving direction and support from the Quality Engineering Team Lead and Head of Quality.
You'll liaise with OEMs (Original Equipment Manufacturers) to support new production acquisitions at Ontic. In addition, you'll oversee Product Verification activities such as production inspection, preparation of paperwork and/or mparts to support release personnel and fault finding.
You'll utilize our CRM system to review contracts/orders and support Material Review Board activities including investigations, dispositions and relevant ERP transactions. You'll perform internal and/or external compliance audits as required.
What will you need to know?

You'll need strong working knowledge of AS9100 Quality Management System standards and UK CAA Regulations (Part 21G & Part 145). Experience in a customer facing role in a Quality Engineering setting is not essential for the right person.
You'll have experience of internal auditing, completing contract reviews, completing Root Cause Investigations (ie. 8D, 4 Whys, Cause & Effect) and experience in investigating and dispositioning non-confirming materials.
You'll have a distinct advantage if you have aware/ness of Airbus, BAE, Boeing, Rolls Royce & Safran Supplier Quality Standards, especially with Electronic/Electrical products. First Article Insprction Reporting (AS9102) would also be advantageous but not essential for success in your application.

Ontic monitors the market to ensure competitive salaries and benefits packages to support your work life balance so beyond the standard 26 days holiday with the option to buy more, a pension scheme and free parking you'll also be provided with access to mental health support, professional financial advice and access to a range of discounts from well known retailers.
Financial benefits are only the start of a career with Ontic, being employee centric and focused on development there are lots of opportunities for you to develop and grow.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!