This role is key in providing customer-centric HR support services to the business and wider HR function. This includes administering all elements of the employee life cycle including Referencing, L&D, HR Admin, Payroll, Benefits, Parental Leave, Absence and OD support whilst adhering to LV= policies and procedures. Ensuring all HR systems, customer data and systemic processes are up to date and accurate and key risks within HR Support are controlled and regulations adhered to.,

Act as first point of contact for line managers, employees and candidates for any HR support services, ensuring a customer-centric right first time approach.

Maintain the accuracy of HR databases. Responding in a timely and efficient manner to change requests from the business, candidates and wider HR function and to produce and issue letters to employees.

Respond to all employee and line manager HR enquiries within the HR people operations remit, using in-depth knowledge of LV= people policies, payroll, employment law and HR best practice. Where appropriate, refer enquiries to other parts of HR to facilitate an answer to the customer.

Ensure that all candidate and employee correspondence/emails are produced in an accurate and timely manner, ensuring that LV= 'tone of voice' and brands are represented appropriately.

Maintain reporting of Risks associated with people operational activities, escalating any emerging risks to line management, and ensuring that Risk knowledge is up to date with current regulations.

Contribute to the adherence of full audit checks and controls in line with people operational Control Framework. This also involves working closely with Audit, Risk & Compliance in relation to audits and compliance reviews.

Contribute to the weekly / monthly people operation audits, escalating and weaknesses to line management and sharing learns with the team.

Act as 1st line of defence in terms of referencing activity (SIRA, CIFAs, SIMR etc.), ensure that legal obligations are met at all times with regards to Home Office and our regulators and contribute to maintaining high standards of data security and integrity. Investigate and identify any risks that have arisen through the referencing process to appropriate level.

Ensure that GDPR activity is fully embedded within people operations and that ongoing activity is actioned in adherence with these regulations.

Carry out monthly, annual and ad hoc checks in line with the LV= referencing policy e.g. ongoing referencing, F&P checks and Visa.

Taking ownership via case management - providing 1:1 support and advice to the employee / candidate whilst ensuring line managers are kept informed with progress where appropriate.

Adhere to people operational SLAs and escalate where this may not be possible due to conflicting business demands.

Demonstrate high attention to detail at all times, e.g. Cross checking and investigating all information provided by employees, candidates and 3rd party providers, accuracy of information in HR databases, clarity of correspondence / emails and advice given.

Case management of maternity (and adoption) cases - providing 1:1 support, advice and processing for employees who are pregnant or adopting a child, ensuring that their line managers understand and follow the process correctly.

To provide both proactive and reactive support to line managers on sickness absence cases, ensuring that the LV= sick pay policy is correctly and consistently applied and that Occupational Health are engaged as appropriate.

Assist with processing some HR and payroll transactions/database updates, e.g. leavers, joiners, offer letters, holiday calculations, redundancy calculations and resolution of payroll issues.

To maintain appropriate confidentiality for all employee data in day-to-day activities (e.g. using appropriate security checks during calls and complying with our clear desk policy).

Take ownership for personal and team development striving for continuous improvement and applying systems thinking methodology to our ways of working.

Previous experience working in HR

Excellent telephone manner and ability to establish credibility and rapport with employees and managers at all levels

Ability to craft accurate and clear email replies in response to email enquiries

Work at a fast pace and manage changing priorities and varied tasks whilst being organised

Flexible team approach to facilitate the team priorities

Resilience

Experience of using multiple HR databases, e.g. Resource Link, LeOn.

Strong PC skills - Word, Excel PowerPoint and Outlook

Good admin and organisational skills.

High levels of attention to detail and accuracy and ability to manage own workload.

Using problem solving techniques and initiative

Positive can do attitude and curiosity to make improvements

Ability to apply systems thinking approach to continuous improvement activity

Excellent understanding of Risk and how managed within HR Support

You'll receive up to 20% discount on our life products for you and your immediate family.