VP of Claims
ClaimSorted
VP of Claims
£150000
ClaimSorted, City of Westminster
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b96d2bad0b1543a890400a8a26300e82
Full Job Description
We are seeking a dynamic individual to spearhead the establishment of our P&C claims department, beginning with travel, warranty, and pet insurance. We're looking for a customer-obsessed and data-driven person to create a TPA solution that approaches perfection.
The ideal candidate will collaborate closely with our commercial team to onboard insurers, partner with the product team to develop an efficient and customer-centric claims system, and assemble a world-class claims team.
Responsibilities
- Develop a robust, customer-centric, and data-driven claim-handling process
- Collaborate closely with the product team to engineer a system capable of supporting the claim-handling process
- Assist the commercial team in understanding insurers' challenges and facilitating the onboarding process for new clients
- Establish and cultivate a best-in-class claims team through strategic hiring, coaching, and retention efforts
- Utilise data analytics and customer feedback to continuously refine and optimise the claims process, ensuring the delivery of a consistently stellar 5-star customer experience
Previous experience in handling claims in the P&C space. We love people who started by handling claims themselves and grew through the ranks - Proven track record of building and leading claims teams, ideally overseeing teams of 10 or more individuals.
- Proficiency in creating, documenting, and visualising claim processes.
- Experience in launching and scaling claim functions for new products.
- Desire to create a 10x better claims experience than currently exists on the market
- Experience working with US and International Claims/Clients is preferred
ClaimSorted is a next-generation TPA. Unlike traditional TPAs, we blend the latest technology, AI, and a team of best-in-class claims experts to deliver a 5-star customer experience and drive cost savings to insurers.
We envision a world where every insurance claim transforms into a positive, empowering experience for customers, while simultaneously driving cost efficiencies for insurers. Our vision is to set a new standard in claims processing, where satisfaction meets savings.