Travel Consultant: Sales

StudyLink Tours provides student group travel booking services to Universities and Further Education Colleges. As a StudyLink Account Executive you will be the dedicated travel planner for Universities and Colleges within your customer account portfolio.

You will provide your Lecturers/ College Education Leaders with expert advice and customer service to help them select, plan and deliver travel experiences that enrich their students further/higher education experience, turning their travel dreams into a travel realities by sourcing the best transport, accommodation and visit options needed for a successful student group tour.

A Typical Day…

A typical day normally includes;

• Building a solid understanding of your Clients' Group travel requirements, steering them towards the most suitable options for their group tour


• Liaising with internal and external suppliers to source the right accommodation and transport options based on budget/preferred dates


• Generating quotes, planning itineraries, booking tickets, and advising on other travel services such as Visas, currency, and excursions


• Proactively contacting existing customers from Universities and Colleges to generate new group travel bookings or obtain repeat bookings


This is an exciting opportunity for someone wanting to utilise their sales and customer service skills in a growing business working within a super friendly team of travel professionals.

What makes a Great StudyLink'er…

All StudyLinkers are guided by 3 key principles;

• One Team One Goal mentality - We work together to achieve our goals, everyone in the StudyLink team supports each other to ensure we collectively deliver great travel booking experiences to all of our clients


• Warm, Friendly, Professional approach - Every StudyLink'er creates and maintains a friendly, but professional relationship with their clients and suppliers, building trust, confidence and loyalty in our StudyLink Brand at every single interaction.


• The desire to make a difference - We aim to enrich the lives of young people through our travel experiences, the dedication of our StudyLink team to this aim means we will always go one step further when needed to make sure we make great things happens…
  
  2 years Telephone based Customer Services / Sales experience


• Strong organisational skills, being able to effectively manage a portfolio of clients at different stages of the booking process


• Strong influencing and negotiating skills


• Ability to quickly identify and resolve issues


• Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)


• Accuracy and attention to detail


• Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work


• Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience


You will be automatically offered an interview, if you also have…

• 12 months previous experience working in a Travel Agency or similar role for a Tour Operator


• Knowledge of a foreign language (French, German, Italian and Spanish), Customer service: 1 year (preferred)


• Sales: 1 year (preferred)


• Administrative: 1 year (preferred)
  
  We are looking for experienced travel professionals to join our team at StudyLink Tours - the Student Group Travel Experts, part of the market leading PGL Group.
  
  Office hours:- our office hours are normally Monday to Friday between 8am and 5.30pm with some on call (out of hours) duties on a rota basis … so limited weekend or evening work, or Bank Holiday working…!


• Flexible work patterns - Where we can, we are flexible on start and finish times to help you balance work and home commitments.


• Competitive starting salary of £20,475 per annum (OTE £27,500 per annum) with annual salary reviews based on your development


• Ongoing Professional Development - Each StudyLink'er received a structured ,tailored development programme to maximise their potential, and all colleagues have access to an Education Sponsorship programme, our Virtual Learning Environment (E-Learning) and other Group learning and development opportunities


• Opportunities to Travel:- Familiarisation Trips to develop your destination knowledge


Great Core benefits including;

• Company Pension Scheme and 4 x Life Assurance scheme


• 20 days annual leave, rising to 25 days after 1 years' service plus bank holidays, and the opportunity to purchase additional holidays if you need to


• An extra paid day off each year to celebrate your Birthday


• Free on-site parking and refreshments at our Support Centres


• Regular Team and Company social events


• Staff Discounts programme


• Voluntary cycle to work scheme & healthcare cash plans, Job Types: Full-time, Permanent


Pay: From £23,439.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Health & wellbeing programme


• Life insurance


• On-site parking


• Sick pay


Schedule:

• Monday to Friday


Supplemental pay types:

• Commission pay


• Performance bonus