M&C Technical Support Engineer (Wastewater Process)
UNITED UTILITIES
M&C Technical Support Engineer (Wastewater Process)
Salary Not Specified
UNITED UTILITIES, Warrington
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 20 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: cbbfb8b505b7474eb07736d706e7a34a
Full Job Description
- To act as the point of escalation for the Remote Monitoring Controllers for system alarm and events that require enhanced technical triage on a 24/7 basis (A shift premium is paid for this).
- Responsible for carrying out detailed technical triage on escalated alarms and events.
- Responsible for carrying out remote interventions on wastewater treatment assets using set procedures.
- Responsible for providing technical support and coaching to the Remote Monitoring Controllers and Scheduling Analysts.
- To provide insight and analysis on escalated alarms and events.
- To provide support for the Remote Monitoring Controllers and Scheduling Analysts during periods of increased workloads.
- To have the ability to understand the need to escalate issues to the Monitoring and Control Operations Manager when appropriate to do so.
- To work closely with the Monitoring and Control Operations Manager to ensure adherence to quality assurance procedures.
- Accountable for carrying out trend analysis on repeat alarms, points still in alarm and out of service alarms.
- To act as the interface with the area operational teams dealing with day to day requests/enquiries, monitoring the dedicated mailboxes for these.
Significant wastewater treatment technical knowledge. - Operational experience on wastewater treatment production line environments.
- Education, ideally to HNC level (or equivalent).
- Effective communication skills, including the ability to guide team members when describing complex technical information clearly.
- A good understanding and working knowledge of all required systems i.e. STS/RATS/iComply/Click etc.
- A good level understanding of the regulatory and legislative framework surrounding the wastewater business.
- Strong analytical skills and the ability to drive solutions to a wide range of technical problems, whilst also knowing when to stop and ask for help from support colleagues.