Lead OHA - NHS contracts

Supporting the Operational Customer Service Delivery Managers and Assigned Customer Service Manager with clinical aspects of client account Management for all NHS customers and University customers that require support with healthcare students. Provide expert clinical advice to the customer as and when required and attend all appropriate meetings including Health and Safety and Infection control, dealing with all actions where relevant.

If required ensuring any dedicated clinical teams deliver and maintain the highest standards of healthcare in line with Optima Health standards and values. Ensuring the clients perception of the occupational health service is delivered.

Main duties and Responsibilities

• Provide expert Clinical advice to NHS, University and other Healthcare lead customers.


• Maintain a high level of understanding of Vaccination and Immunisation requirements for healthcare workers including information contained in the Green Book.


• Where required work closely with the Client to identify Health Surveillance requirements for the contract and ensure that an up-to-date Health Surveillance Matrix is in place and is regularly reviewed and updated.


• Support the CSM's assigned to each of their customers with providing clinical representation at contract review or service review meetings.


• Provide regular feedback to the Clinical Governance team on customer requirements.


• Attend H&S and Infection Control Meetings for the assigned customers within your area.


• Obtain data and information from the MI team and prepare relevant reports for H&S and Infection Control meetings that you are required to attend.


• Ensure attendance at these meetings is in line with contractual requirements.


• Work closely with the Data and MI teams to standarise H&S and Infection control reporting and recognise areas for improvement with the entire reporting process therefore ensuring we are managing this requirement with our customers in the most efficient way possible.


• Support the Practice Nurse Managers with providing training and support to new starters within their teams helping to ensure that new Practice/Screening Nurses are brought up to full competence.


• Assist with general OH advice for all customers included within your remit.


• Support during the implementation of new NHS or University related contracts acting as a Clinical Lead during implementation and assisting with the set-up of new clinics, compilation of H&S Matrices and other tasks as required during implementation.


• Assist with training and supporting new starters.


• Support NHS Clients with outbreak management and contract tracing where this is included in their contract.


• Carry out clinical case work as required to support the business.


In addition to the responsibilities listed above, all line managers will carry the following responsibilities within their job role

• Carry out line management tasks as required, including recruitment, retention and motivation of staff. Conduct appraisals, performance management, absence management and deal with conduct, capability and grievance issues as required.


• Provide leadership, direction and motivation to direct reports and their teams ensuring efficient and effective delivery of service operations to all designated clients.


• Whilst maintaining necessary proper controls and operating in line with the company's flexible working policy, promote the innovative use of communications technology to improve flexible working, thereby helping to retain talent and reduce travelling.


• Lead by example and be an inspirational role model for the Optima Health values - One Team, Take Responsibility, Deliver on our Promises, Professionalism and Excellence, Continually Learn and Develop.


• Promoting and delivering Optima Health's Workplace Wellbeing Plan across all employees within their team.
  
  Excellent understanding of the Green Book requirements for Immunisation of Healthcare Workers.


• Excellent understanding of Blood Borne Virus risks, NICE guidance and NHS Best practice.


• Strong understanding of Occupational Health Surveillance requirements in the workplace.


• Broad knowledge of the NHS and an understanding of the workplace risks associated with working in the NHS.


• Well-developed influencing skills, able to adapt style as required to persuade and gain support of stakeholders at all levels.


• Very good communicator, able to articulate complex ideas in different ways to meet the needs of different audiences and drive change to achieve future goals.


• Strong analytical and problem-solving skills, able to use data effectively to improve decision making and drive business improvement.


• Results orientation with a track record of achieving personal goals and being able to support other individuals and teams in achieving their goals.


• Highly flexible, with ability to tolerate high levels of ambiguity, comfortable in working with conflicting priorities and able to both anticipate foreseeable changes and respond rapidly to unforeseen changes.


• Excellent written and verbal communication skills, fluent English language skills: able to communicate with stakeholders on day-to-day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
  
  The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.


Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.


• Competitive salary


• 25 days annual leave, plus bank holidays


• Buy and sell holiday scheme


• Pension scheme


• Health Cash Plan


• Career progression opportunities


• Employee Assistance Programme


• Cycle to work scheme


• Eye care test vouchers


• Flu vaccination scheme


• Employee discount scheme


• Life assurance


• Annual Share Save Scheme


• Professional registrations fees paid


• Clinical Training Academy