IT User Support Technician

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks required by this job include:

provides technical support to IT users
advises users on how to resolve hardware and software problems
installs and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected;
reports on commonly occurring queries to detect underlying problems.

Experience in handling IT equipment and asset management.
Good knowledge of troubleshooting laptop hardware and software
Good understanding of network connectivity
Previous experience in the IT Support environment
Good communication skills.
Knowledge in hardware troubleshooting and software installations
Windows 10,11, Server OS, Networking devices etc
MCSE and ITIL Certificate will be an added advantage