Helpdesk Administrator
Norton Mechanical Ltd
Helpdesk Administrator
£26000
Norton Mechanical Ltd, Sittingbourne, Kent
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 20 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 9210fb9f7fee440ebe4dcf42beeebb36
Full Job Description
- Working in a fast-paced and friendly environment, you will be based from their head office in Sittingbourne, Kent.
- Overall, you'll ensure service and maintenance contracts are administered properly and deliver great customer service
- Dealing with incoming calls and logging information
- Ensuring information is accurately collated and relayed back to customers
- Updating and planning schedules daily
- Helping obtain costs to provide accurate quotes to customers
- Tracking works that have been authorised, ensuring these are updated on our system
- Updating information on customer portals as well as our internal job
- management system
- Using Excel & Microsoft Word
- Hours 8 am - 5 pm Monday to Friday (7 am - 4 pm optional).KEY SKILLS & EXPERIENCE
Good IT skills essential - Confident in answering calls
- Good communication and interpersonal skills at all levels
- Ability to find solutions in a proactive manner
- Ability to build and retain solid relationships with our customers
- Ability to support and work as a team
- Attention to detail
- simPro experience preferred not required
- Working as part of a Team
- Reasonable commute to Sittingbourne, GCSE or equivalent (preferred), Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
£24,000 to £26,000, dependent on experience - 28 days holiday including public holidays
- Birthdays Off - additional day of annual leave for your birthday
- Company Pension Scheme
- Free onsite car parking
- Company Team social events
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- On-site parking
- Private medical insurance
- Day shift
- Monday to Friday
All applicants must currently have the permanent right to work in the UK; visa applications cannot be supported.
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per year,
Schedule: