Debt Recovery Agent

We are looking for 3 Debt Recovery Agents to deal with the outstanding debt and action the debt recovery processes. 2 x in our Debt streams and 1 in our payments and invoicing stream.
Responsibilities
You will be responsible for a subset of:
• Collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling.
• Resolution of debtor queries received through various channels (Calls, Emails and Letters) within SLA (Service Level Agreement).
• Financial hardship requests and payment plans.
• Reviews of cases and any associated write offs.
• Payments, reconciliations, and banking processes., Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Due to the nature of this role, we can consider applications at a minimum of 28 hours per week. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.
Please be aware, as we are transitioning into a hybrid working model, we are currently holding interviews through Microsoft Teams.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
The Pensions Regulator is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

• Knowledge and experience of working in Debt Recovery
• Experience of dealing with inbound and outbound calls in Debt Recovery
• Excel experience to an advanced level
Essential criteria for 1 x Permanent in Payments Stream
• Experience of invoicing and banking processes as well as bank reconciliations
• Experience of dealing with inbound and outbound calls in a Debt Recovery function
• Excel experience to an advanced level
• Experience of Sage or equivalent accounting system
• Proficient user of Microsoft applications
Person Specification
• Positive and personable approach
• Communication skills at all levels
• Attention to detail and accuracy
• Personable and a team player
• Excellent customer service
• Ability to problem solve independently

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their
retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions
of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re
committed to bringing people into TPR who are ready to make a difference and put UK savers at the
heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people
reach their full potential with learning, secondment, and development opportunities. We put our 900+
employees first, supporting flexible working and offer a diverse, lively, and inclusive environment.
This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME)
Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should
evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that
journey. Join us to find out what part you can play.
We operate a hybrid working model, subject to government guidelines, where regular attendance in

Alongside your salary of £28,233, Pensions Regulator contributes £7,622 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Salary and benefits
As well as a starting salary of £28,233, we offer:
• Civil Service Pension arrangements, which are recognised as some of the best in the pension's world
• discretionary bonus arrangements
• access to performance related pay progression
• 25 days annual leave provision
• flexible working arrangements
• development opportunities
• enhanced parental leave arrangements
• a free employee assistance programme
• an excellent office location in Brighton.