Customer Service Apprenticeship Plymouth City Council

An exciting opportunity has arisen within our Library Service's team for a Customer Service Apprentice leading to an NVQ level 2 qualification in Customer Service. The post holder will play a key role in supporting frontline services in libraries.,

• Assisting in routine customer service tasks in a structured environment. This may include meeting, greeting and signposting customers, raising service requests, simple call and issue logging, and switchboard


• Gaining an understanding of customer requirements and demonstrating the ability to work towards resolving their needs


• Contributing ideas to the team to assist in improving the customer

experience

• Assisting in the gathering and delivery of accurate information and

communicating with customers by various methods

• Assisting the updating and maintenance of electronic customer records in accordance with the Data Protection Act


• With supervision, handling and processing manual and electronic

information where care, accuracy and confidentiality are important, for example, scanning and indexing

• Assisting in the handling of financial data


• Assisting in the provision of general administrative support for the

department including filing, note-taking at meetings, typing, data entry & photocopying

• With supervision to provide routine support and preparation for court proceedings


• Undertake other duties appropriate to the grade of the post
  
  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, GCSE or equivalent Maths, English and IT/Science (Grade A - C(4-9)) Essential
  
  We are the local authority for Plymouth, providing services and information to many of the area's 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children's social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)