Customer Excellence Associate - Client Facing within European Automotive Sector, Milton Keynes
Conduent
Customer Excellence Associate - Client Facing within European Automotive Sector, Milton Keynes
Salary Not Specified
Conduent, Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 19 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2d668f33708b44b3bfabf1af6b44da17
Full Job Description
We have a number of exciting opportunities in our team within our EV Mobility contract. This role is hybrid, based between the client's office in Milton Keynes (2-3 days) and your home location. This is initially a 12-month FTC, Monday to Friday, 40 hours per week.
What you'll be doing:
- You will be the link between Conduent and the Client - Spotting trends and emerging issues, providing constant feedback on processes and sharing ideas for improvement
- Promptly and effectively manage requests from both the Client and the business
- Proactively develop your own and others' skills and knowledge through effective use of systems
- Maintain the highest standard in personal KPI targets as defined
- Resolve high level complaint issues ensuring the customer is satisfied and that the issue is resolved in a timely manner
- Share knowledge proactively both with the business and your team
- Participate in client meetings and daily contact with partners and 3rd parties to address current issues as required
- Become an Expert in processes and product knowledge and a role model for your team
- Test new tools and services for the client as required
- Supporting MI with data creation and analysis as required
Proven experience of delivering customer excellence - Analytical thinker with excellent problem-solving skills
- Comfortable with technology, knowledgeable of the automotive industry, and relish new challenges and opportunities
- Ability to self-manage and accurately prioritise workload - actively looks for work and hold themselves accountable for the deliverables.
- Effective time-management skills to be able to hit client's SLA and KPIs
- To be professional at all times as work within the client office 2-3 days per week is an essential part of this role
- Keen to help others to be the best in the business by putting the customer first
- Proactive with a holistic view and willing to go the extra mile
- Team driven - understands that your own success depends on the success of others as well as impacting the business as a whole
- Able to adapt to an ever-changing environment and workload
- Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, Sprinklr and so on) is highly desirable
- Excellent written and spoken English language is essential
- Keen interest in the automotive industry and likes to keep updated on the new market trends
- Excellent diagnostic and troubleshooting skills
- Ability to communicate effectively at all levels and develop productive relationships with the Client
- Exceptional soft skills and desire to own and see customers issues through in a timely and thorough manner
- Ability to highlight emerging issues, track trends and provide feedback accordingly
- Ability to go beyond the task at hand to ensure excellent results
- Ability to identify bottlenecks and pain points and suggest process improvement to deliver excellent customer experience
Conduent Customer Excellence Associate - Client Facing within European Automotive Sector, Milton Keynes in United Kingdom
Key Criteria:
Are you looking for a challenging position that will draw upon your Customer Service skills and experience in a client facing role?
You will join a dynamic team within our European Customer Centre of Excellence, this role will have a significant impact on how our business meets its goals and objectives throughout our European team.