Care Navigator / Medical Receptionist

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Vision/Emis

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient's healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the clinical team for completion and maintain the register of requests#

k. Process and distribute all internal and external post

l. Manage all queries as necessary in an efficient manner

m. Process various forms and distribute as necessary

n. Carry out system searches as requested

o. Maintain a clean, tidy, effective working area at all times

p. Monitor and maintain the reception area and notice boards

q. Support all clinical staff with general tasks as requested including requests via Mail Manager and Docman

r. Registration of new patients and deduction of patients leaving

s. Monitor email accounts for prescriptions and enquiries, signpost and respond as necessary

t. Undertake e-learning and other relevant training provided

u. Receive and process urine, stool and sputum samples to relevant clinician

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff if necessary and provide cover during staff absences

c. Complete opening and closing procedures in accordance with the duty rota

d. As required support the Prescriptions Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

e. Monitoring of stationery supplies

Hours of work:-

Wednesday 8 am until 2 pm

Thursday 8.30 am until 2 pm

Friday 8.30 a.m. until 6.30 pm

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Strong IT skills

Competent in the use of Office and Outlook

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside core hours

Disclosure Barring Service (DBS) check

Desirable Criteria:-

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Experience of administrative duties

Experience of working in a health care setting

Ability to deal with difficult situations (training will be given),

• If you were faced with a situation where the phone was ringing, you had someone at the Reception Front Desk and the GP was asking you to do something - how would you prioritise dealing with these in order of importance/urgency, GCSE or equivalent (required), Medical Receptionist: 1 year (preferred)
  
  Company pension


• Employee discount


• Free parking


• On-site parking


Schedule:

• Monday to Friday