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Broadband Technical Support

Daisy Communications Limited

Broadband Technical Support

£22308

Daisy Communications Limited, Orchard Square, Sheffield

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 97f26e203fa64c3fa841a449d1579895

Full Job Description

  • Exceptional customer service levels - someone who truly goes above and beyond for their customers.

  • Ability to upsell products and services.

  • A champion of delivering sometimes complex information in a way everyone understands.

  • A basic understanding of how telephone and broadband work.

  • Configuration and supporting routers.

  • Experience and understanding of wired & wireless technologies.

  • Understand IP Networks, basic routing and how they are used to deliver broadband services.

    Ideally 1 years+ experience of handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues.

  • Enjoy working in a fun, social, vibrant team environment.

  • A logical problem solver that is flexible in their methods used to resolve customer problems.

  • An understanding of ADSL, Fibre, home networking and associated broadband technologies.

  • Have excellent people skills and have great empathy with customers.

    Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.


    • We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon., This role sits with one of Daisy Communications brands - XLN for Small Business, What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

    Here are some of the benefits that we offer…
  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!

  • £500 referral scheme bonus

  • Professional development to help you achieve your personal goals

  • Eye care vouchers available and discounted Medicash membership

  • Sim deals for you and your family/friends

  • Access to discounts and savings at more than 1,200 retailers

  • An additional day off on your birthday or if you're getting married