Assistant Depot Manager

Key Accountabilities & Responsibilities

• To encourage development and train employees to increase personal performance levels and maintain team values. To directly communicate with Senior and Area Managers as appropriate and in the absence of the Depot manager To ensure correct processing of sales/refunds for all customers and adherence to all Company cash and Security procedures To provide potential and existing customers the highest level of service, in person and via the telephone To contribute to increasing profitability and turnover of the Depot, while achieving individual and Depot targets To deal with enquiries from customers in a courteous, professional and knowledgeable way, effectively communicating the full range of products and services offered by the company To ensure correct processing of sales for customers, quoting correct pricing, delivery dates and stock requirements. Ensuring all documents are filed correctly To undertake the responsibility of key

holder as required
• To undertake the responsibility of banking, with total adherence to the procedures in the Depot policies and procedures manual To adhere to all aspects of confidentiality and Data Protection in order to comply with current legislation To uphold the Company's core Health and Safety values within the depot, thus providing sufficient information, instruction, and training to all staff and others within remit, while exercising a safe working practice at all times This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role. Key Performance Indicators Activities completed accurately, on time and to an acceptable standard Successful running of the Depot in the manager's absence, escalating queries to the relevant department where necessary Customer queries resolved to their satisfaction Positive feedback from customers and colleagues Job Dimensions Travel to business unit areas is required, including

attending management meetings. The post holder must be flexible in working arrangements and be able to meet the travel requirements according to the demands of the post. Key Challenges
• Supporting the manager on the return of acceptable Stock Inventory results in line with company targets by maintaining an accurate stock file through 100% compliance to all Howdens Joinery guidelines and operational procedures To work in collaboration with the Depot Manager in delivering the vision and management approach of your Depot To have a good understanding of the depot costs including the P/L account About You: Proven experience of managing a team is ideal Must have determination and patience Must be a self-motivated person Excellent customer service skills Ability to communicate effectively at all levels Able to prioritise workload Excellent planning and organising skills Data Protection All employees must not, without permission,

disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal

As an Assistant Depot Manager, you will support your Depot Manager with the day-to-day running of the depot, and you will always identify and suggest new opportunities to grow sales. The support you offer your Depot Manager can range from reviewing the P&L to recruiting, leading by example, and motivating the team in order to achieve and exceed sales targets by building strong working relationships with the local trade.

The pace is fast, and the environment is competitive and demanding but also incredibly rewarding financially and in our strong sense of team spirit that makes us different from the rest.

This is a fantastic environment for you to soak up everything there is to know about becoming a Depot Manager in the future, and if you pair that with our extensive online and face-to-face training that we offer, you will have the skills and knowledge needed to be a successful Asisstant Depot Manager and one day manage your own depot.


• Management experience


• Inspirational leader


• Sales focused


• Problem-solving skills


• Target-driven


• Effective communicator


• Ambition and drive


• Customer service


• Thrive in fast-paced environments
  
  Competitive base salary


• Monthly depot bonus OTE


• Team incentives and outings


• Matched contribution pension scheme, with Howdens contributing a minimum of 8% and up to 12% if you pay more


• 24 days holiday, rising to 26 days after 5 years


• Staff discount on Howdens products


• Buy as you earn share scheme


About Howdens:

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For.