Administrator

We are currently seeking an Administrator to provide administrative support across the organisation whilst also working closely with the Young People Services (YPS) team, ensuring all enquiries and requests are processed promptly, whilst information and records are kept updated and accurate.

Key Tasks and Responsibilities:

Administration

· General office and administrative duties to ensure effective service delivery

· Providing phone and email cover for the office

· Work with the various delivery teams to ensure effective inputting and collation of information and data with regular use of Excel, Word, bespoke databases and booking systems

· Regularly contact service users by telephone and email to help identify needs and signpost appropriately

· Prepare and dispatch information packs/activity programmes

· Monitor/order office stationery and equipment

· Maintain any paper records, cloud/server-based documents, filing and archiving etc

Programme Development & Delivery

· Working with the various teams to support the planning and coordination of events and fundraising

Health & Safety

· Promote safeguarding and the welfare of young people and vulnerable adults, contributing to InterAct's safeguarding processes and staff responsibilities

· Adhere to organisational and service-specific policies, procedures and guidelines

General

· Operate in accordance with InterAct`s core values and to the highest professional standards

· To adopt a positive and flexible attitude to all our clients, volunteers and staff - and to relate to them in ways that affirm and increase their dignity and self-respect

· Maintain organisational, client and colleague confidentiality

· Working closely with other members of staff to share best practice

· Attend regular supervisions, staff meetings and any agreed training opportunities

· Liaising with external contractors and consultants

· Undertake occasional travel as required by the duties of the post

· To promote and foster the Charity's reputation and standing within the community

· To work collaboratively, in an open, supportive and co-operative manner

· To promote equal opportunities in all areas of work

· To undertake any other duties commensurate with the post which may reasonably be required

Essential

· Educated to GCSE level or equivalent

· Experience of reception duties or working face to face with the public

· Experience in working with databases, processing data accurately

· Administrative experience, with working knowledge and of Microsoft Office packages such as Excel, Word and Outlook

Desirable

· Safeguarding Adults (Level 1) and Children (Level 2)

· Hold relevant full UK driving licence

· Experience of working in the charity sector

· Experience in youth work/special educational needs & disabilities or demonstrable experience of the same

Skills & Knowledge

Essential

· Ability to process data accurately within tight timescales

· Ability to process documents accurately and with attention to detail

· Proficient literacy, numeracy and communication skills

· Excellent written and verbal communication skills with a good telephone manner

· Ability to deliver great customer service

· Excellent organisation skills, ability to multi-task and manage time efficiently

· Ability to work on own initiative whilst following proper processes and procedure

Desirable

· Understanding of websites and social media platforms and have an ability to update information

· Strong interpersonal and listening skills, with an ability to interact effectively with a diverse range of people

· A broad knowledge of equal opportunity and diversity

Personal attributes & other requirements

· Effective team worker: friendly, enthusiastic, positive attitude, responsive

· Excellent interpersonal skills and good telephone manner

· Pragmatic, able to cope under pressure and meet deadlines

· Flexibility: Able to adapt quickly and work on several levels, with team members, volunteers, partners and participants

· Willingness to learn and open to feedback

· Ability to maintain confidentiality as appropriate

· Approachable, ability to create and maintain effective working relationships

· Flexible and positive approach to working

· Able to deal with change, adaptable, resilient and open-minded

· To understand and actively promote InterAct's values

· To promote a climate of equality for all

· Willingness to work flexible hours, including occasional evenings

· Enhanced check with Disclosure & Barring Service (DBS), & reference checks

InterAct Chelmsford Ltd

Chelmsford, England

Would you like a role that makes a real difference to the lives of children and young people living with special educational needs and disabilities across Essex?

At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society.

Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests.