Account Manager Stoke-On-Trent
Dee Set Logistics Ltd
Account Manager Stoke-On-Trent
£28000
Dee Set Logistics Ltd, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: fddfd057b8fd40c08a47ba5947eb3ce8
Full Job Description
- You will represent Dee Set as the UK's leading provider of end to end retail solutions.
- Establish and maintain relationships with new and existing customers.
- Ensure profitable growth of existing business and develop new business opportunities.
- Ensure that our customer's needs and expectations are always met.
- Manage a portfolio of accounts with both major national retailers and their suppliers.
- Provide excellent levels of customer service at all times.
- Broker the successful transition of new business into well executed ongoing work.
- Provide recommendations for continuous process improvement in response to changing customer requirements.
- Develop new opportunities into compelling commercial business propositions to customers.
- Monitor and deliver financial KPI's including sales and profitability targets.
- Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
- Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
- Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
- Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
- Own and grow all aspects of commercials aligned to your category accounts.
- Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
- Identify and communicate opportunities for operational improvement and support implementation as required.
- Co-operate with line manager to identify and develop new and existing business opportunities.
- Encourage and receive feedback to strive for continuous improvement.
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
Do you have a passion for retail? - An excellent communicator with demonstrable negotiating and influencing skills.
- A good listener, that is highly customer focused, with a consultative and collaborative account management style.
- An ability to build trust and rapport and to develop strong, lasting customer relationships.
- A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
- An ability to understand and identify customer needs and develop practical, compelling solutions.
- A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
- Preferred background working with or in major retailers or an account management background.
- Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
Full Time 40 hrs Temporary Role - Until 17th March 2025 - Monday to Friday 9am-5pm
- Salary: From £28,000 dependant on experience.
Key Objectives:
Key Responsibilities & Accountabilities:
Responsibilities of the role:
Are you looking for the next step in your career?
Are you great at building relationships and working both efficiently and creatively?,